Operations Manager

About the Role

The Operations Manager is responsible for leading the day-to-day operations of the Audit and Inventory Department. This position requires a strong background in dealership title and registration operations, California DMV registration and inventory policies, BPA transactions, and team management.

What You'll Do

• Oversee daily operations of audit and inventory
• Oversee daily in-house BPA processing
• Supervise Audit and Inventory employees
• Mentor and train Audit Specialist I, II, III, Lead
• Mentor and train Inventory Specialist I, II, III, Lead
• Provide support for the Director of Internal Operations
• Provide support for Audit and Inventory employees
• Manage multiple priorities in a deadline-driven environment
• Effective internal/external communications
• Maintain up to date record keeping
• Maintain a safe and hazard free working environment
• Maintain the security of PII

Qualifications

• High School degree or equivalent
• Minimum of 8 years of manager and dealership/title clerk experience to include but not limited to:
  • Effective people management skills
  • Dealership title clerk experience
  • Experience using FLSP (BPA) software
• Comprehensive knowledge of:
  • CA DMV forms
  • CA DMV registration policies for all transaction types
  • Reviewing and understanding a vehicle record (KSR)
  • Reviewing and troubleshooting all BPA transaction types
  • BPA non-critical and critical errors
  • BPA processing for all transaction types:
    • New Vehicle
    • Used Vehicle (CA & Non-Resident)
    • Transfer Legal Owner
    • Renewals
    • Duplicate Title
    • Duplicate Title for Auction
• Attention to detail and accuracy
• Excellent written and verbal communication skills
• Conflict resolution skills
• General computer skills
• Must be able to remain in a stationary position 90% of the time
• Must be able to lift 30lbs or more

Schedule

Working hours are 8:00am – 5:00pm, Monday – Friday.

Training Requirements

Complete DLRacadamy BPA certification I, II, III.

Pay

The pay range for this role is $92,000 - $95,000 USD per year.