Operations Manager

Overview

Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days

Responsibilities

• Develop methods and procedures for efficient and economical routing and movement of customers' freight within budget guidelines.
• Utilize T.E.A.M. System for P&D and Dock Operations, and trailer utilization report to maximize resource capabilities.
• Prepare and compile daily, weekly, monthly production and service records and measure conformance to service center objectives.
• Inspect and measure proficiencies in service center personnel to determine necessary changes in work practices and procedures.
• Review logs and reports, confer with shift supervisory personnel for scheduling, production, and administrative support function requirements.
• Maintain superior internal and external customer relations, consistent with company policies.
• Assist in the recruitment of prospective subordinate employees, including screening, qualifying, and interviewing.
• Inspect Service Center facilities for conformance to prescribed safety and cleanliness standards.
• Inspect service center for security, such as locking bay doors, tractors, and keys.
• Initiate requisitions for routine maintenance/repairs and coordinate with service center manager.
• Coordinate line haul schedules with Line Coordinator to ensure consistent on-time service performance.
• Confer with various departments to ensure coordination of service center activities, including line haul, sales, maintenance, and claims.
• Issue directives to subordinates to coordinate the movement of expedited, late, or special circumstance freight.
• Investigate job-related accidents and injuries, ensuring timely and accurate report preparation and corresponding corrective actions.
• Participate in Controlled Substance Testing Program, meeting Federal Motor Carrier Safety Regulations for Pre-Employment, Random Reasonable Cause, and Post Accident Testing.
• Prepare and conduct regular service center meetings to inform supervisory, staff, and production/service personnel about service center performance, company trends, sales/marketing plans, and individual accomplishments and performances.
• Facilitate Company and service center sponsored TQM Continuous Improvement Process, supporting the corporate commitment to quality and excellence.
• Handle special assignments as directed.

Qualifications

• Knowledge of the LTL/Transportation Industry
• Managed Drivers and Dockworkers
• Understanding of the surrounding geographical area to the Service Center

Physical Demands

This position requires the ability to perform a combination of administrative and operational duties in an office and dock environment. Duties may include standing and walking for extended periods, pushing or pulling equipment, operating material-handling equipment, and occasionally assisting with physical dock tasks such as handling freight and related materials.