Operations Manager
Decatur, GA • Full-time
About the role
As an Operations Manager, you are accountable for ensuring that dock employees work in a safe and efficient manner. You are responsible for smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position focuses on the effective management of freight flow through the management of people and safety, continuous improvement, problem solving, and effective communication.
Responsibilities
- Lead and manage a fast-paced, high-volume dock operation through a team of supervisors, lead hands, and front-line employees.
- Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
- Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies, and procedures.
- Initiate and lead process and customer experience improvements while meeting deadlines and controlling costs.
- Understand and use key metrics to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
- Recognize problems and work with others toward practical and speedy resolution.
- Lead teams of supervisors, lead hands, and front-line employees in a 24/7 environment.
- Perform other related duties as required.
Requirements
- Post-secondary education in transportation or logistics desired; a suitable level of practical experience will be considered in lieu of education.
- 3–5 years’ leadership experience in a terminal setting, preferably in the transportation industry.
- Safety-oriented mindset.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.