Operations Manager

About the role

This is a dual-scope operations role covering both the warehouse and our delivery/logistics function. On the warehouse side, you'll own inventory accuracy, order fulfillment speed, and staff supervision, all running through Epicor's warehouse management system (WMS) — from receiving to pick, pack, and ship. On the logistics side, you'll own our fleet of delivery trucks: scheduling, routing, driver management, vehicle maintenance, and on-time delivery performance. This role requires someone who can manage teams through a system-driven, process-heavy environment, even if they haven't used Epicor specifically before.

Responsibilities

Warehouse

• Oversee daily warehouse operations: receiving, put-away, picking, packing, and shipping
• Manage inventory accuracy and cycle counts within our Epicor WMS
• Supervise, schedule, and develop warehouse staff (forklift operators, pickers, receiving clerks)
• Troubleshoot order and inventory discrepancies and resolve them through the WMS
• Set and track KPIs for fulfillment speed, order accuracy, and inventory shrinkage
• Enforce safety protocols and maintain a clean, OSHA-compliant warehouse

Logistics & Fleet

• Manage and schedule our fleet of delivery trucks and drivers
• Plan and coordinate delivery routes for on-time, cost-efficient service
• Oversee vehicle maintenance schedules, registrations, and driver safety/compliance (DOT hours-of-service, inspections)
• Coordinate load planning and dispatch so trucks leave fully and on schedule
• Handle delivery escalations (delays, damaged freight, customer complaints) and resolve them quickly

Across Both

• Coordinate with purchasing, sales, and Management to keep product and deliveries flowing smoothly
• Own onboarding and training for new hires on our systems and procedures
• Hire, supervise, and develop both warehouse and driver staff

Qualifications

• 3+ years of experience managing warehouse, distribution, or logistics operations (building materials, lumber, or industrial distribution a plus, but not required)
• Experience managing a delivery fleet and drivers — including scheduling, routing, and vehicle maintenance oversight
• Proven experience supervising a team of 10+ staff across multiple functions (warehouse and drivers)
• Strong comfort working inside a warehouse/inventory management software system — direct Epicor experience is a plus, but not required. We're most interested in your ability to quickly learn and master a new system.
• Familiarity with DOT and basic fleet maintenance scheduling is a plus
• Strong organizational skills and attention to detail — inventory accuracy is critical to this role
• Solid understanding of receiving, picking, and shipping workflows
• Ability to read and act on data (inventory reports, delivery/route reports, KPI dashboards)
• Physical ability to be on the warehouse floor and out on the dock daily

Compensation & benefits

Base salary: $85,000 and up, depending on experience

Benefits include:

• Paid time off and holidays
• Health, dental, vision, and supplemental benefits
• Company-sponsored life insurance
• Long-term disability
• Eligible for 401K match first day of employment
• Company 401K match