Operations Manager

The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

• Support the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision, and policy implementation.
• Oversee sales and inventory management.
• Handle employee staffing, training, and development.
• Manage financial performance.
• Lead customer service initiatives.
• Lead and work effectively with store crews by supervising, assigning, and directing activities.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store.

Preferred Qualifications

• Experience as a retail manager or supervisor.
• High School Diploma or equivalent (preferred but not required).

Schedule

Full time, 40 anticipated weekly hours.

Pay

The typical pay range for this role is $22.13 - $36.13 per hour. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.