Operations Manager
About the Role
The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, initiative, and leading by example.
Responsibilities
- Support the Store Manager in overall store management, supervision, and policy implementation
- Manage sales and inventory
- Handle employee staffing, training, and development
- Oversee financial management
- Lead customer service initiatives
- Lead and work effectively with store crews
- Supervise, assign, and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with action plans for operational and service improvement
- Assist customers with questions, problems, and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills
- Advanced communication, leadership, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including early mornings, overnights, weekends, and overtime as needed
- Availability to respond to urgent store issues
Qualifications
- High School Diploma or Equivalent (preferred but not required)
- Experience as a retail manager or supervisor (preferred)
Pay
The typical pay range for this role is $18.00 - $28.00 per hour. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations.
Anticipated Weekly Hours: 40
Time Type: Full-time
Benefits
This full-time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.