Operations Manager

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Reporting to the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, initiative, and leading by example.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions

• Lead others and work effectively with store crews
• Supervise, assign, and direct activities of the store’s crew
• Communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills, and computer skills
• Advanced communication, leadership, supervision, and influencing skills
• Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts, with overtime as needed and to respond to urgent store issues

Preferred Qualifications

• Experience as a retail manager or supervisor
• High School Diploma or equivalent (preferred but not required)

Pay

The typical pay range for this role is $18.00 – $28.00 per hour (or equivalent annual salary). The actual base salary offer will depend on experience, education, geography, and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Schedule

Full‑time, 40 hours per week. Flexible schedule required, including early morning, overnight, and weekend shifts, with overtime as needed.