Operations Manager
About the role
The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including overall store management, supervision, and policy implementation, sales and inventory management, employee staffing, training, and development, financial management, and customer service leadership.
Responsibilities
- Manage and lead the store's team, supervising, assigning, and directing activities.
- Communicate information to the store crew and supervisors in an open and timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Aid customers with their questions, problems, and complaints.
- Promote the CVS customer service culture.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Qualifications
- High School Diploma or equivalent.
- Preferred but not required: Experience as a retail manager or supervisor.
Pay
The typical pay range for this role is $20.00 - $34.00 per hour or $34,000 - $54,400 annually. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.