Operations Manager

OPERATIONS MANAGERLocation: Las Vegas, NVCompensation: $85,000 + Quarterly Performance Bonus We Find A Way. At Crossroads Courier, every delivery matters. From life-saving medical shipments to critical business deliveries, our team helps customers solve urgent logistics challenges every day. We're looking for an Operations Manager to lead our Las Vegas operation, develop our team, strengthen customer relationships, and drive operational and financial performance.This is a hands-on leadership role responsible for dispatch, customer support, driver support, warehouse operations, and independent contractor performance. What You'll DoLead day-to-day operations for the Las Vegas marketCoach, mentor, and develop employeesImprove on-time performance and operational executionStrengthen customer relationships and retentionResolve customer and operational escalationsRecruit, onboard, and retain independent contractorsUse KPI and P&L data to drive operational improvementsPartner with leadership to execute business initiativesCreate accountability and alignment around company goals What We're Looking For5+ years of operations, logistics, warehouse, transportation, or distribution leadership experienceProven people leadership and team development skillsExperience improving operational performance metricsStrong customer service and relationship management experienceP&L and business financial understandingAbility to lead in a fast-paced environmentStrong communication and collaboration skillsExperience managing customer escalations and service recovery Preferred ExperienceCourier, logistics, transportation, or healthcare operationsLast-mile or final-mile delivery operationsZoho CRM or CXT TMS experienceIndependent contractor workforce managementMedical courier or time-critical delivery experience Key Performance OutcomesOn-Time Performance (OTP)Customer Retention & SatisfactionTeam Engagement & RetentionOperational EfficiencyRevenue GrowthMarket ProfitabilityIndependent Contractor RetentionEscalation Resolution Why Crossroads Courier?Opportunity to lead and transform a key marketHigh visibility and direct impact on business performanceAbility to develop people and build cultureEntrepreneurial environment with local decision-makingMeaningful work supporting healthcare and time-critical logisticsCompetitive compensation and bonus opportunityComprehensive benefits package If you're a collaborative leader who enjoys building teams, improving performance, developing customer relationships, and driving business results, we'd love to hear from you. Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.