Operations Manager

About the role

CRDN Team Crouch provides expert restoration services for textiles, electronics, art, and other contents damaged by fire, smoke, water, or other disasters. We own and operate our own plants and warehouses, ensuring all work is done on-site. As a key supplier to major homeowners’ insurance companies across Texas, Arkansas, and Tennessee, CRDN is proud to be part of a select group of dry cleaners committed to high standards of excellence and a full range of services.

Position Overview

CRDN of the Arl-La-Tex is seeking an Operations Manager to join our dynamic and diverse team. The Operations Manager is responsible for overseeing the day-to-day operational functions of the restoration company. This includes managing the production team, scheduling jobs, ensuring quality control, maximizing operational efficiencies, and supporting company growth and profitability. This position requires hands-on leader with experience in the restoration industry who can thrive in a fast-paced, customer-focused environment.

Responsibilities

• Team Leadership & Management
  • Supervise and manage a team of employees to ensure smooth daily operations.
  • Provide guidance, training, and performance feedback to team members.
  • Foster a collaborative and positive work environment.
• Operations Oversight
  • Monitor and improve operational efficiency across all departments.
  • Ensure all processes align with company standards and customer expectations.
  • Manage workflow, including job scheduling, tracking, and delivery timelines.
• Project Management
  • Plan, oversee, and manage various projects within the operations department.
  • Ensure timely completion of projects while maintaining high-quality standards.
  • Cookordinate with other departments (e.g., billing, customer service) to resolve issues and meet deadlines.
• Client Communication & Service
  • Serve as the point of contact for customer inquiries regarding job status or billing.
  • Provide excellent customer service to maintain strong client relationships.
  • Address any customer concerns promptly and professionally.
• Billing and Reporting
  • Assist with overseeing commercial billing processes and reporting of work in progress.
  • Work with the finance department to ensure timely and accurate billing.
  • Maintain organized records and submit weekly reports on operational activities.
• Quality Control & Compliance
  • Ensure that all work meets company standards for quality and safety.
  • Conduct regular audits to verify compliance with operational procedures.
  • Monitor and address discrepancies in invoicing, job documentation, and customer service.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Comfortable working in environments affected by fire, water, or wind damage.
• Able to work independently and as part of a team.
• Able to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Proven ability to lead teams and manage operational workflows.
• Excellent communication and interpersonal skills.
• Experience with Xactimate software and/or the restoration industry is a plus.
• Knowledge of safety protocols and regulations related to restoration services is highly preferred.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• 401(k) with Company Matching