Operations Manager

Job Number: 26103161 | Location: 455 E Shore Dr, Clearwater Beach, Florida, United States, 33767 | Schedule: Full Time | Pay Range: $65,000 annually plus incentive eligibility based on performance

About the Role

The Operations Manager, Rooms Division assists in managing the execution of all operations in the rooms area departments (e.g., Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific teams while assisting with meeting or exceeding property goals.

Responsibilities

• Manage day-to-day operations within the rooms division, including Front Office and Housekeeping, to ensure exceptional guest service.
• Work closely with department managers to meet guest expectations and maximize revenues.
• Hold pre-shift meetings with staff and ensure guest service opportunities are communicated through the hotel.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in processes and address associate needs.
• Work closely with department managers to control labor and productivity.
• Monitor departmental, payroll, and supply expenses in accordance with budgetary goals.
• Supervise staff and handle associate situations.
• Process timecards and payroll as required.
• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Requirements

• Understand the mission, vision, and goals of the resort.
• Excellent communication, follow-up, and organizational skills.
• High personal performance standards; proactive with a creative, positive, and focused vision.
• Ability to maintain confidentiality and handle sensitive information.
• Strong computer skills and proficiency in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Ability to establish goals and objectives for the department.
• Well-organized, focused, and able to complete all assigned work.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally and electronically with guests, management, co-workers, and the public.
• Ability to effectively present information in one-on-one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand guest service needs.
• Willingness to work flexible scheduled shifts based on business needs, including days, nights, weekends, and holidays.

Physical Requirements

• Flexible and long hours sometimes required.
• Must be able to lift and/or carry up to 50 pounds.
• Ability to hear, understand, and communicate orally and in writing for normal in-person and phone conversations with staff, vendors, and guests.
• Ability to stand and walk for extended periods of time.
• Ability to bend, twist, push, pull, stoop, and kneel.

This hotel is owned and operated by an independent franchisee, Peregrine Hospitality Group. The franchisee is a separate company and employer from Marriott International, Inc. and solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, and benefits.