Operations Manager

Join Courier Newsroom — an organization that drives journalism and empowers communities. We’re reinventing local media to inform and engage through impactful reporting, rooted in civic engagement and equity.

About the role

We're looking for an Operations Manager to optimize processes, drive efficiency, and support our strategic goals. This role is ideal for a strong project manager and problem-solver experienced in remote, fast-paced environments. Reporting to the SVP of Operations, you’ll lead key initiatives and streamline workflows to help Courier stay agile and scalable as we grow.

Responsibilities

• Oversee day-to-day operations, ensuring company-wide policies, SOPs, and workflows are implemented, maintained, and improved.
• Manage the contract process, including vendor agreements and compliance documentation, in partnership with finance.
• Maintain and improve internal communication channels for clear, consistent information flow across teams.
• Identify inefficiencies and recommend scalable process improvements; support departments in building KPI tracking and performance metrics.
• Implement and optimize workflow automation tools to improve cross-departmental efficiency.
• Serve as a thought partner on company-level risk management, flagging gaps and developing solutions with the SVP of Operations.
• Partner with the tech team on digital security tools and protocols, including compliance monitoring and initiatives like phishing simulations.
• Contribute to physical and digital security protocols and incident response processes.
• Lead and manage Knowledge Core, ensuring teams have centralized, up-to-date resources.
• Drive company-wide adoption of tools and software.
• Support cross-functional projects and organizational initiatives with operational expertise.
• May manage interns as needed.

Requirements

• 3-5+ years of experience in operations, project management, or a related field (experience in media is a plus).
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in Google Workspace and project management tools (e.g., Asana, Trello, Monday.com).
• Excellent communication skills, both written and verbal, with the ability to interface effectively across teams, from senior leadership to day-to-day employee questions.
• Proactive problem-solving mindset with the ability to manage multiple priorities in a dynamic setting.
• Independent project manager who can initiate and drive projects while keeping management informed.
• Adaptability and initiative, with a continuous improvement mindset for optimizing processes.
• Experience with digital security tools and protocols (e.g., MFA, MDM, VPN) is a plus.
• Passion for Courier's mission and values, with a commitment to operational excellence.

Benefits

• Unlimited Paid Time Off (PTO)
• 11 paid holidays a year
• Employee Assistance Program (EAP)
• Full suite of health benefits
• $500 home office reimbursement
• 401k
• Flexible working arrangements

Pay

$75,000–$85,000

Courier Newsroom is committed to building an inclusive workplace that values diverse perspectives and lived experiences. We strongly encourage women, people of color, individuals with disabilities, LGBTQ+ candidates, and those from all backgrounds to apply.