Operations Manager

About the role

CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on empowering chefs to nourish the world. As an Operations Manager II, you'll be responsible for providing a best-in-class experience to both our eaters and our chefs.

Responsibilities

• Operational Oversight - Monitor real-time operations to ensure adherence to Standard Operating Procedures (SOPs).
• Address and resolve operational issues promptly to avoid operational disruptions.
• Ensure compliance with Key Performance Indicators (KPIs) such as Sealed Meals Per Hour, Labor, and Food Safety Compliance.
• Act as the first escalation point for on-ground teams.
• Labor Management / Scheduling of associates / ensuring they are briefed and aligned on daily objectives.
• Supervise and support team members during operational hours, and coordinate effective shift handovers.
• Resource Management - Ensure optimal staffing during peak and off-peak hours.
• Identify and report any resource gaps to senior management.
• Performance Monitoring & Reporting - Track and analyze performance metrics during shifts.
• Prepare end-of-shift reports summarizing activities, issues, and resolutions.
• Identify areas for operational improvement and propose solutions.
• Maintain clear communication with cross-functional teams, including IT, Customer Support, and Quality Assurance.
• Relay updates and changes in processes to team members promptly.

Requirements

• Bilingual (English & Spanish Fluency)
• Experience in cold storage (preferred), operations, logistics, or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Bachelor’s degree in Business Administration, Operations, or a related field preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in relevant tools and software (e.g., operational dashboards, reporting tools).

Qualifications

• Experience in cold storage (preferred), operations, logistics, or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Bachelor’s degree in Business Administration, Operations, or a related field preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in relevant tools and software (e.g., operational dashboards, reporting tools).

Skills

• Bilingual (English & Spanish Fluency)
• Experience in cold storage (preferred), operations, logistics, or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Bachelor’s degree in Business Administration, Operations, or a related field preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in relevant tools and software (e.g., operational dashboards, reporting tools).

Benefits

• Health Insurance coverage
• 401k Plan
• We grow, you grow: Stock Options Plan granted on Day 1
• Eligible for a bi-annual performance bonus
• Paid Time Off (PTO) policy and paid sick days
• 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Family leave: 12 weeks fully paid
• CookUnity credits to enjoy our amazing meals, added to your account, monthly
• Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
• Personalized Spanish coach
• A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• Compassionate Leave: 3-5 days each time the need arises
• Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Pay

$85,000—$100,000 USD

Schedule

Full-time