Operations Manager

About the role

Complete Playground is a growing nonprofit where children of all abilities play, learn, and thrive. We're looking for a friendly, energetic, and organized Operations Manager to run our facility, lead our team, and grow our programs. This is not a desk job.

Responsibilities

• Manage daily operations, ensuring everything is safe, clean, and running smoothly.
• Hire, train, schedule, and supervise staff.
• Lead the team during busy weekends, events, and peak days.
• Oversee and grow camps, classes, and school field trips, including scheduling, staffing, and enrollment.
• Proactively reach out to schools, generate group bookings, and build long-term partnerships.
• Identify opportunities to increase enrollment, program participation, and revenue.
• Solve problems quickly and keep families and staff happy.

Requirements

• Friendly, outgoing, and great with children, families, and staff.
• Strong multitasker who stays calm and organized when things get busy.
• At least 3 years of experience managing staff and operations in recreation, children's programs, camps, hospitality, or a similar field.
• Proactive, resourceful, and self-motivated — someone who sees what needs to be done and takes action.
• Must be available to work Saturdays and Sundays.
• Strong plus: Experience working with children with special needs, including neurodiverse children.
• Also a plus: Nonprofit experience or established relationships with NYC schools.

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Additional sales commissions and performance-based bonuses
• Real opportunities for career growth as Complete Playground expands its programs and locations
• Opportunity to make a meaningful difference in the lives of children and families

Pay

Competitive salary of $80,000–$90,000, depending on experience.

Schedule

Must be available to work Saturdays and Sundays.