Operations Manager

Key Responsibilities

• Executes plans to maximize sales opportunities through operational focuses and takes action to obtain highest level of profitability for the store.
• The achievement of key operational targets & deadlines.
• Ensuring that all staff and departments are clear on what the standards, policies and SOPs are of the store are and that they are maintained daily.
• Planning all store operational deadlines included but not limited to Cycle Counts, RTVs, Transfers, etc…
• Aids all store VIP Allocations and plans Launches in partnership with Department Managers
• Owns the growth and development of the Concierge Team, identifying and initiating any specific training needs, restructuring and or growth initiatives within the department.
• Ensures staff schedule is completed to maximize conversion and increase the customer experience within the frame of the hours plan.
• Controls the Paid Time Off and Request Calendar for the store team
• Oversees stockroom organization based on company best practices.
• Led all weekly deliveries
• Attends & Participates in all Merchandising Stock Walkthroughs- Analyzes and acts with team to achieve and maintain stock levels which maximize selling and minimize reductions.
• Always maintaining a high level of vigilance and ensuring shrinkage is kept to a minimum.
• Maintains monitoring, analysis, and reporting of weekly/daily sales and hour plans results from store to achieve both sales and SPH goals.
• Maintains monitoring of discount usage in store and executes a monthly audit.
• Overview of audit and shrink routines and best practices in store, including cash handling and PCI compliance routines.
• Assists with keeping costs to a minimum.

Key Skills

• A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
• A self-starter able to set the standard by their own professionalism and attitude.
• Structured and organized but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Be capable to work to deadlines / ability to prioritize / optimal time management.

Key Requirements

• Retail management and expertise within a luxury business for at least 7 years
• Specific understanding of the Comme des Garcons, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Collaborative spirit and proactive attitude
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required