Operations Manager

About the role

Do you like to solve problems and see the immediate results of your efforts? Do you want to help others succeed in their personal and professional lives? The Operations Manager is the air traffic controller of our field operations, overseeing scheduling and support for a field team of 40+ geologists and their equipment across the country. Scheduling that many people and equipment spreads is a massive board game: right people, right equipment, right rig, right time, every time, while keeping crews and clients informed as the well drills. Make no mistake: this is a management job, disguised as a geology job. Your craft is scheduling, accountability, interpersonal conflict, goal setting, and carrying our culture to the front line. You'll report to the VP of Operations and work alongside a small peer group of managers who rotate weekend and after-hours coverage with you. You are never the only person holding the phone. You'll own scheduling and support for a team of 40+ field geologists, a team that is stable and seasoned as you step in.

Culture & fit

• You own your team and your outcomes. No waiting to be told, no passing the buck when a job goes sideways.
• You can give direct, honest feedback to a wide range of personalities, from a 20-year field veteran to a first-year hire, and you don't soften accountability into vague suggestions.
• You can receive feedback the same way you give it: without defensiveness, and you actually change behavior because of it.
• You work closely with multiple teams and peer managers, not just your own crew. This role only functions if you're a builder of relationships across the company, not a silo.

Responsibilities

• Develop predictive staffing requirements based on forecasted rig activity and current employee levels
• Dispatch equipment and personnel to job locations; own callout communication to crews and clients
• Track and verify utilization and deployment of equipment and personnel throughout the job
• Track completion of safety requirements and training modules with weekly accountability checks
• Review field tickets and daily reports; reconcile job tracking against invoicing and payroll inputs
• Assess and record field personnel performance; contact each assigned field employee on a prescribed rotation. Retention is part of this job, not an afterthought.
• Train new employees in person or remotely, at a frequency determined by need (weekly, monthly, quarterly, etc.)
• Communicate and coordinate schedules between employees and clients, including crew change notifications
• Cover scheduled weekend rotations alongside peer managers
• Uphold and demonstrate our company culture and core values: Service, Humility, and Respect

Requirements

• Proven experience leading people and holding them accountable: dispatch supervisor, service/ops coordinator, crew chief, district scheduler, military NCO, or similar. Leadership is the job.
• Experience scheduling and dispatching people and equipment in a field-services environment (oilfield, trucking/logistics, utilities, or similar 24/7 operations)
• Outstanding oral and written communication: the job is mostly phone calls, texts, and emails, done well
• Confident in Microsoft 365: Excel, Word, Outlook, Teams, SharePoint
• Oil & gas familiarity strongly preferred. You don't need to describe rock. You need to earn the respect of the people who do.
• Calm, decisive prioritization when the plan changes: callouts, crew changes, weather, and rig moves are just Tuesday
• This position is work-from-home, but it is NOT a "remote job." It is an oilfield dispatch and people-management job that happens to run from a home office.
• Drilling rigs run 24/7 and do not care about your evening plans. You will take calls at inconvenient hours and weekends, on a scheduled rotation with peer managers. This is not open-ended on-call.
• You WILL travel approximately 25-50%. This typically runs in blocks tied to drilling activity (for example, a recurring stretch in Midland, TX, plus periodic customer-office visits) rather than evenly spread across the year.
• Most of your day is spent on the phone with field staff and clients across the country.
• Must be authorized to work in the U.S.

Compensation & benefits

• Annual Salary Range: $60,000 to $75,000
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• 401(k)
• Work-from-home position (with 25-50% travel)