Operations Manager
City Wide Jani Inc. · Chicago, IL · 4 mo ago
On-siteManagement$65k–$75k/yrFull-time
Responsibilities
- Oversee daily operations across multiple commercial accounts
- Manage job costing, labor allocations, and production efficiency
- Monitor profitability and control overtime
- Conduct site inspections and implement corrective action plans
- Produce operational and performance reports
- Track KPIs, labor hours, and service quality metrics
- Coach supervisors and team members for advancement
- Build accountability systems and reinforce company culture
- Maintain strong customer relationships and resolve concerns quickly
- Ensure OSHA, safety, and compliance standards are upheld
- Oversee accurate timekeeping and documentation
Qualifications
- 5+ years of operations leadership experience (facility services preferred)
- Strong understanding of job costing and labor management
- Proven ability to lead multiple teams and supervisors
- Computer literate with the ability to generate clear reports
- Intermediate experience using AI tools for productivity, reporting, research, and structured communication
- Strong task management and follow-through skills
- Demonstrated ability to coach and develop employees for advancement
Compensation & Performance Bonus
- $65,000 – $75,000 annual salary (DOE)
- Quarterly performance-based bonus opportunity
- Bonus eligibility is tied to measurable operational results, including:
- Maintaining or improving gross margins across assigned accounts
- Effective labor allocation and overtime control
- Customer retention and high inspection scores
- Minimal service complaints and successful account renewals
- Reduction in employee turnover
- Development of supervisors and team members for advancement
- Support of account growth and additional service opportunities
- Bonus eligibility requires meeting baseline operational standards and compliance metrics.
Benefits
- Bi-weekly pay
- Direct deposit only
- 401(k) plan with company match
- PTO, sick time, and holiday pay
- PayActiv (pay advances)
- Employee Perks Program
- Referral Program
- Employee Assistance Program (EAP)
- Employee Incentive Program (redeemable points)
- Additional bonus opportunities tied to sales goals