Operations Manager

The Marion County Treasurer's Office collects and invests property taxes, handling billing, collection, investment, and distribution while providing related financial analysis. The agency fosters a productive, collaborative, and compliant work environment to serve Indianapolis and Marion County residents.

Responsibilities

• Provides work direction, training, and supervision to team members in preparing and implementing procedures for property tax collections
• Schedules and prioritizes team members’ workloads; resolves technical questions and concerns
• Collaborates with manager to formulate administrative, financial, and office management policies, procedures, and strategies
• Reviews operational data, budget, and staffing to ensure work unit effectiveness
• Advises on processing and operational practices
• Assists manager in coordination with Information Services Agency (ISA) and technology vendors for programming and scheduling of tax billing, collection, distribution, demand, judgment notices, and tax sale
• Analyzes and advises on purchasing of office equipment and supplies
• Works closely with vendors to ensure proper billing and accurate payment for services
• Examines operations and develops, recommends, and implements improvements for better control and efficiency
• Coordinates and conducts research to streamline operational effectiveness and promote best practices
• Executes special projects on behalf of the agency
• Develops and uses social media accounts to market services, provide information, and manage public relations
• Attends professional conferences, seminars, and training programs to stay current on laws, software, technology, and economic trends
• Researches and applies for relevant grants; conducts post-award tracking of all grants received
• Proposes, writes, and distributes press and media advisories; works with MCTO on social media accounts
• Receives, gathers, organizes, and compiles statistical data concerning work unit operations
• Reviews information to ensure accuracy, completeness, and proper recording and filing procedures
• Maintains confidentiality of information

Requirements

• Bachelor’s Degree in Business Administration, Political Science, Public Administration, or related field
• Three years of experience managing team members
• Three years of experience in an administrative role with progressive responsibilities
• Two years of experience in a city, county, state, or not-for-profit agency
• Proficiency in Microsoft Office
• Strong analytical ability
• Effective and professional oral and written communication skills

Preferred Qualifications

• Master’s Degree in Business Administration, Political Science, Public Administration, or related field
• One year of experience managing team members
• Two years of experience in an administrative role with progressive responsibilities
• One year of experience in a city, county, state, or not-for-profit agency

Working Conditions

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.