Operations Manager

About the role

The Operations Manager oversees daily operations of a fulfillment center, ensuring service to multiple clients (DTC and/or B2B). This leader manages multiple shifts, associates, and ensures all inbound, outbound, inventory, and value-added services meet KPIs.

Responsibilities

• Support site-level P&L and ensure financial targets are met through effective labor planning, scheduling, and productivity management.
• Lead and support supervisors across multiple shifts to meet performance metrics including accuracy, units per hour (UPH), and service levels.
• Direct inbound, outbound, and inventory operations to ensure seamless flow and service delivery.
• Partner with clients to maintain high standards of operational performance and customer satisfaction.
• Maintain accurate records of working hours and departmental performance, including cost per piece and accuracy tracking.
• Continuously review operations, recommend improvements, and implement approved changes to drive efficiency and reduce costs.
• Guide shift operations, flex resources as needed, and ensure staffing levels align with budget and departmental needs.
• Manage all aspects of staff supervision including interviewing, training, performance management, and policy administration.
• Foster a collaborative and communicative work environment with clear metrics, consistent policies, and a focus on safety and service.
• Promote and maintain a safe working environment, reporting all incidents and injuries promptly.
• Support ongoing development of resources and processes to improve distribution center operations.

Requirements

• Hands-on operator with strong people leadership.
• Excellent communicator and problem solver.
• Motivated by results, efficiency, and client satisfaction.

Qualifications

• 5+ years in warehouse/distribution operations.
• 3+ years managing supervisors/managers.
• 3PL or fulfillment experience.
• Experience with WMS, OMS, and data-driven management.

Skills

• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Leadership and supervisory experience.

Benefits

• Flexible scheduling based on business and peak needs.
• Competitive compensation package.
• Health insurance benefits.
• Employee assistance program.
• Professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

This position is open to applicants or individuals who are located in or around Groveport, Tx and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs.