Operations Manager

It all began with a woman, with style so provokingly chic that the world took notice. Today, the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder, while pushing the boundaries of American fashion forward in fearless and fabulous style. Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe, and our Barcelona-based Fragrance and Make-up team.

About the role

The Operations Manager is responsible for the overall operational function of the retail store. They will manage and maintain strong inventory integrity, handle daily store accounting functions, operational tasks, implement operational procedures, and oversee the maintenance and appearance of the store and fixtures.

Responsibilities

• Operations:
  • Maintain overall store appearance including preventive maintenance
  • Manage all deliveries: shipment, messenger, floral, repairmen, etc.
  • Maintain supply inventory for store inclusive of collateral and supplies
  • Maintain files for all receiving, transfer, shipping vendor, RTV, and adjustment paperwork
  • Manage overall organization of back stock
  • Control store operational expenses continually striving to reduce costs; review and code bills
  • Work with Accounts Payable/Receivable for all vendors
  • Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, inventory management, and inter-store communication
  • Build and maintain good communication with members of corporate office, other stores, and local center/street associations
  • Facilitate store maintenance projects such as painting, repairs, carpet cleaning, HVAC
• Inventory Management:
  • Manage all inventory control procedures within the store, ensuring inventory integrity is maintained; monitor movement of all inventory, ensuring staff adheres to all Shipping/Receiving policies and procedures
  • Process all incoming and outgoing merchandise accurately and in a timely manner: shipment, transfers, consignments, RTVs
  • Ensure all merchandise is properly received, ticketed, and logged as necessary, inclusive of company-owned merchandise as well as vendor merchandise
  • Ensure cycle counts are completed and results meet company expectations on a weekly basis
  • Ensure deliveries are properly processed in a timely manner
  • Meet inventory accuracy and shrink requirements
• Systems:
  • Perform all functions correctly on Cegid Y2
  • Serve as onsite support to troubleshoot any IT, internet, or phone issues
  • Maintain POS System: ensure Cegid Y2 is polling and updating inventory, troubleshoot to correct issues
  • Coordinate with corporate Finance and Operations for physical inventory; resolve inventory discrepancies
• Leadership:
  • Provide direction and support to subordinate(s) to ensure proper implementation of all programs and company directives and values, partnering with store manager as necessary
  • Ensure image and personal appearance standards are professional, reflective of the brand image, and adhered to at all times
  • Ensure proper floor coverage and breaks for doorman
  • Act as Manager on Duty when Boutique Director is out of business

Requirements

• Minimum 3-5 years retail sales experience, preferably in the luxury market
• Excellent communication, organizational, and interpersonal skills
• Strong computer skills: MS Office, inventory software, and database software