Operations Manager

Summary

The Operations Manager will be central to BAA’s national operations team, supporting the National Director and SVP, Operations and Labor. The ideal candidate will possess an eagerness to learn new skills, great communications skills (written & verbal), comfort with learning new software systems, and is very detail oriented. The ability to fully execute tasks within deadlines and flexibility with changing seasonal workloads and responsibilities are also key to working in this department.

Responsibilities

• Collaborate with National Director on season pricing process overseeing pricing of multiple markets
• Manage final schedule review process
• Co‑manage settlement database
• Prepare settlement memos for select markets
• Draft and send e‑mails and track action items and deadlines
• Set up and maintain spreadsheets
• Edit and organize PDFs in Adobe Pro
• Data entry
• Check various materials for accuracy
• Coordinate, review, and perform engagement settlements
• Special seasonal projects as needed

Competencies

• Cooperation
• Establishes and maintains effective relationships
• Active listener
• Strong reading comprehension skills
• Attention to detail and organizational skills are crucial
• Offers assistance and support to co‑workers
• Works cooperatively in group situations
• Adaptability
• Able to work around unexpected changes of circumstance or workload
• Modifies a planned course of action based on new circumstances
• Changes communication style to achieve the best results
• Ability to keep track of a wide variety of information and adapt processes accordingly

Functional Competencies

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and Adobe Pro
• Looks for ways to improve and promote quality
• Demonstrates accuracy and thoroughness
• Team orientation
• Fosters team cooperation
• Understands team roles and responsibilities
• Supports group problem solving
• Comfortable working in a fast‑paced environment

Qualifications

• Bachelor’s degree or relevant work experience preferred
• Ability to read, analyze, and interpret pricing proposals and negotiations
• Excellent written and verbal communication skills
• Ability to communicate with colleagues at all levels
• Ability to draft and send e‑mails in MS Outlook with follow‑up as needed
• Critical thinking
• Ability to prioritize workflow based on deadlines
• Ability to troubleshoot problems and find creative solutions

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear.

Pay

$31.25 per hour – Exempt (FLSA status).

Benefits

• Competitive compensation
• Vacation and holiday pay
• Health & welfare benefits
• 401(k) retirement plan