Operations Manager

About the role

We are in search of an Operations Manager to join our growing team. The Operations Manager leads and directs all warehouse, transportation and facility related activities within a distribution center(s). This role ensures efficient product handling, timely deliveries, and compliance with safety and regulatory standards. The Operations Manager drives operational excellence through strong leadership, process optimization, and a customer-centric mindset. Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

Responsibilities

• Oversee day to day warehouse and transportation operations and associates
• Provide strategic leadership and support regional operations management with short and mid-term planning for the distribution center
• Provide positive and inspirational leadership to all distribution center associates
• Ensuring operations are performed in compliance with company policies and procedures.
• Collaborate with Inventory Control staff to adhere to company standards for inventory and loss control
• Establish and maintain an effective staffing plan.
• Manage full-time and temporary headcount to meet budget and operational objectives.
• Select, train, develop, and motivate employees; evaluate performance, lead with courage, combat turnover, and maintain morale and culture.
• Manage route logistics for efficient deliveries and ensure outstanding customer service.
• Ensure a safe and healthy environment to protect employee well-being and minimize risk and loss to the company.
• Manage expenses to an operational budget and review cost of goods to maximize profitability.
• Provide logistical input to streamline the operation while improving efficiency.
• Work with Sales Management and Procurement to ensure a best-in-class customer experience
• Oversee maintenance and safety standards for the facility, equipment and vehicles.
• Approve credits for returns or pricing.
• Ensure OSHA and DOT compliance for all employees, equipment and vehicles.
• Additional duties or special projects as assigned.

Requirements

• 5+ years of experience in warehouse or distribution operations, with at least 2 years in a management role
• High school diploma or equivalent; College degree a plus
• Inspirational leadership skills to build and retain a high performing team
• Strong knowledge of ERP and WMS systems with ability to learn and train others on new systems
• Knowledge of OSHA, DOT and all safety compliance standards
• Experience in fleet management
• Lean Six Sigma or distribution related certifications highly preferred
• Clear understanding of Profit & Loss principles and budgeting
• Intermediate experience