Operations Manager

About the role

Leads and directs all warehouse, transportation, and facility-related activities within a distribution center(s). Ensures efficient product handling, timely deliveries, and compliance with safety and regulatory standards. Drives operational excellence through strong leadership, process optimization, and a customer-centric mindset.

Responsibilities

• Oversee day-to-day warehouse and transportation operations and associates.
• Provide strategic leadership and support regional operations management with short- and mid-term planning for the distribution center.
• Provide positive and inspirational leadership to all distribution center associates.
• Ensure operations are performed in compliance with company policies and procedures.
• Collaborate with Inventory Control staff to adhere to company standards for inventory and loss control.
• Establish and maintain an effective staffing plan. Manage full-time and temporary headcount to meet budget and operational objectives.
• Select, train, develop, and motivate employees; evaluate performance, lead with courage, combat turnover, and maintain morale and culture.
• Manage route logistics for efficient deliveries and ensure outstanding customer service.
• Ensure a safe and healthy environment to protect employee well-being and minimize risk and loss to the company.
• Manage expenses to an operational budget and review cost of goods to maximize profitability.
• Provide logistical input to streamline the operation while improving efficiency.
• Work with Sales Management and Procurement to ensure a best-in-class customer experience.
• Oversee maintenance and safety standards for the facility, equipment, and vehicles.
• Approve credits for returns or pricing.
• Ensure OSHA and DOT compliance for all employees, equipment, and vehicles.
• Perform additional duties or special projects as assigned.

Requirements

• 5+ years of experience in warehouse or distribution operations, with at least 2 years in a management role.
• High school diploma or equivalent; college degree a plus.
• Inspirational leadership skills to build and retain a high-performing team.
• Strong knowledge of ERP and WMS systems with the ability to learn and train others on new systems.
• Knowledge of OSHA, DOT, and all safety compliance standards.
• Experience in fleet management.
• Lean Six Sigma or distribution-related certifications highly preferred.
• Clear understanding of Profit & Loss principles and budgeting.
• Intermediate experience with MS Office.
• Ability to be flexible and work extended or adjusted hours to ensure presence and support across all shifts or to address urgent customer needs.
• Experience and ability to operate Material Handling Equipment and drive company Delivery Vehicles as necessary.
• Valid driver’s license and safe driving history.
• Ability to lift, carry, and move up to 50 lbs and walk, climb, kneel, stoop, and balance frequently.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Flexible spending accounts.
• Employee Assistance Programs (EAP).
• 401(k) Retirement plan with company match.
• Generous paid time off package.
• Educational reimbursement.
• Paid family leave.
• Adoption assistance.

About the company

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. We offer a dynamic environment for professional growth and learning.