Operations Manager

About the role

The Operations Manager is responsible for overseeing all PACE center services and support operations including therapeutic recreation and activities, transportation, facilities management, dietary services and personal care/aide services. This role ensures the promotion and maintenance of high-quality care and services according to PACE principles and standards of care, and all applicable regulations. The Operations Manager demonstrates and promotes the BoldAge core values in all communications, decisions, planning, and program administration, while participating in quality improvement systems and initiatives.

Responsibilities

• Oversee and administer PACE Center operations.
• Ensure adherence to established participant rights by all staff, contractors, vendors, participants, and visitors.
• Maintain open lines of communication with participants and families/caregivers.
• Ensure comprehensive therapeutic activities in the center that are diverse, interesting, and acceptable to all participants.
• Oversee effective, safe, and reliable transportation services for all participants.
• Manage dietary services to provide balanced and enjoyable meals and snacks for participants.
• Maintain a clean, safe, and well-equipped center environment.
• Implement highly effective human resource procedures and foster a culture of support, transparency, and appreciation for all staff.
• Ensure staff engagement, productivity, and retention.
• Direct, supervise, and evaluate the performance of all staff.
• Maintain compliance with all State and Federal program requirements.
• Implement operational policies, procedures, and protocols for direct participant care and support services.
• Participate in quality improvement and compliance processes to ensure commitment to quality PACE services.
• Promote a culture of quality improvement focusing on data-driven decision making, process improvement, and best practices.
• Oversee operational compliance with Occupational Safety and Health Administration (OSHA) regulations and agency policies.
• Protect privacy and maintain confidentiality of all company procedures and information about employees, participants, and families.
• Participate in continuing education classes and required staff training meetings.
• Maintain professional affiliations and any required certifications.
• Assign duties based on personnel education, training, competencies, and job descriptions.
• Provide evening and weekend on-call administrative coverage on a rotational basis.

Requirements

• Baccalaureate degree in health care administration, business administration, nursing, public health, social work, or related human services field (required).
• Master’s degree in health care administration, business administration, nursing, public health, social work, or related health/human services field (preferred).
• Professional license and/or certification (e.g., NHA, RN, LSW/MSW, PT, OT, RT, RD) preferred.
• Two years of experience as a manager or administrator in a human and/or health care services operation, preferably serving the aging population.
• Management experience in a start-up program, accountable care organization, and/or health insurance plan (preferred).
• Minimum of one year’s experience working with the elderly population (required; training provided if not present).
• Reliable transportation, valid driver's license, and minimum state-required liability auto insurance.
• Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Benefits

• Competitive compensation
• Medical and dental coverage
• Generous paid time off
• 401K with match (begins after one year of employment)
• Life insurance
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program

Why work with us?

• A people-first environment where what is important to those we serve is important to us.
• Opportunity to enhance the quality of life for seniors.
• Access to training and career development.
• Mission-driven work supporting older adults to live meaningful, independent lives at home with grace and dignity.