Operations Manager

About the role

Block by Block is seeking an Operations Manager to oversee one of our Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience. Our rapid growth provides endless opportunities for long-term career growth; 68% of our management team started in another role within the company, with many beginning as ambassadors.

Responsibilities

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, timekeeping, budgets).
• Hands‑on working management in the field to provide coaching, mentoring, and continuous training.

Requirements

• 5‑7 years of experience in facilities operations management, groundskeeping, landscaping, or public space maintenance.
• Experience supervising a team of employees.
• Strong managerial skills and a great work ethic.
• Passion for creating a great experience.
• Advanced client relationship management skills.

Skills

• Managerial leadership and team supervision.
• Client relationship management.
• Resource allocation and problem solving.
• Inventory procurement and equipment management.
• Data reporting (spreadsheets, timekeeping, budgets).
• Field‑based coaching and mentoring.

Benefits

• Free uniforms.
• Great benefits package.

Pay

$75,000 base salary plus annual bonus, weekly pay, and pay advance before pay day.

Schedule

1st shift, Monday‑Friday, 7:00 a.m. – 3:30 p.m.