Operations Manager

About The Team

At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About The Role

The Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.

Salary: $95,000/year (for those residing in New York)

Responsibilities

• Operation Supervisor Management:
  • Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
  • Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
  • Supervise and review the preparation of forecast numbers for each of his/her departments
  • Review performance and causes of significant variances, along with corrective action plans
  • Conduct performance and wage reviews for department supervision
• Business Management:
  • Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
  • Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
  • Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
• Customer Communication:
  • Handle or defer all customer complaints to the appropriate authorities
  • Professionally represent the company to clients and their customers
  • Provide general information about the meter services to customers, when applicable
• Other duties as assigned.

Requirements

• Education: High School Diploma or GED
• Experience:
  • 3 years of experience in an operations management or supervisory role
  • 3 years of experience in the field of damage prevention directly managing teams of line locate technicians
• Drug/Alcohol Testing:
  • Drug/alcohol testing is required per Non-Regulatory requirements for employees working with water, electric, and meters
  • Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Qualifications

• Education (preferred): Bachelor's Degree in Operations Management or Business Administration
• Experience (preferred):
  • 5 years of experience in operations management or supervisory role
  • At least 1 year of experience in budget development and oversight is a plus
  • 5 years of experience in the field of damage prevention directly managing teams of line locate technicians

Skills

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of operations, safety process, programs, and procedures
• Excellent communication skills, comfortable interacting with management and customers
• Strong analytical and financial analysis skills
• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multi-task, and work independently and as a team
• Proven abilities of strong leadership skills
• Excellent attention to detail for problem solving and finding

Benefits

• Health and Safety:
  • Group health plans including medical/prescription, dental, vision and a variety of other coverage options
  • Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
  • Flexible Spending Accounts or an option for a Health Saving Account with company match
  • Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Retirement:
  • Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
  • Roth or Traditional 401(k) Retirement plan with company match
• PTO Plans (after 90 completed days of service for full-time employees):
  • Paid Vacation
  • Paid Holidays
  • Paid Wedding Day
  • Veterans Day paid time off for our veterans
  • Paid Sick Time (New York based positions ONLY)
• Perks/Allowances:
  • Company vehicle (for all driver-based positions)
  • Gas card for company vehicle (if applicable)
  • Company provided cell phone or mobile allowance (if applicable)
  • Boot allowance from approved vendors
  • Daily per diem for travel-based positions

Work Environment

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.