Operations Manager

Job Summary

The Site Operations Manager oversees and manages all aspects of print production and document services at a designated site. This role ensures the efficient operation of print facilities, including high-volume printing and finishing services, while maintaining high standards of quality, cost-effectiveness, and customer satisfaction.

Job Responsibilities

• Fosters positive customer relations and a high degree of customer satisfaction by intervening, as required, to resolve service complaints and inquiries in a cooperative, supportive, timely and professional manner; interpreting customer agreements; monitoring and improving the quality and thoroughness of services provided.
• Oversee Daily Operations: Manage all print production activities, ensuring timely and accurate delivery of print jobs.
• Team Leadership: Supervise, train, and evaluate print operations staff; foster a culture of accountability and continuous improvement.
• Manages the staff through responsible recruiting, training, motivating, discipline, performance reviews, rewarding, coaching and counseling. Determines the training needs for staff and ensures that programs are delivered to increase their skill base and technical proficiency.
• Determines the optimal utilization of people and technical resources, through forecasting, planning, and scheduling. Realigns resources as needed to ensure customer satisfaction.
• Workflow Optimization: Develop and implement efficient workflows and processes to maximize productivity and minimize waste.
• Quality Control: Monitor output for quality assurance, ensuring all printed materials meet company and client standards.
• Equipment Management: Oversee maintenance and troubleshooting of printing and finishing equipment; coordinate with Customer for preventative maintenance, repairs and upgrades.
• Inventory Control: Manage inventory of parts, paper, toner, and other supplies; ensure adequate stock levels while minimizing excess.
• Customer Service: Serve as the primary point of contact for internal and external customers; resolve issues and ensure satisfaction.
• Budget Management: Assist in developing and managing the print operations budget; track expenses and identify cost-saving opportunities.
• Compliance & Safety: Ensure adherence to safety protocols, environmental regulations, and company policies.
• Reporting & Analysis: Generate regular reports on production metrics, equipment usage, and team performance; use data to drive improvements.

Supervisory Responsibilities

• 12+ Competencies (Skills, Knowledge And Abilities)

• Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
• Strong analytical, problem-solving, quantitative, and time management skills.
• Strong project management skills are strongly preferred.
• Proficiency on PC multiple operating systems is strongly preferred.
• Strong budgetary skills preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to select, lead, evaluate, and develop employees.
• Ability to work as an integral part of a team.

Education And Experience

• B.S. degree in business or related field, and 3-5+ years of one or more of the following: hardware, electro-mechanical, robotic, and software customer service experience including maintenance and repairing equipment, or equivalent combination of experience and education.
• Minimum of 2-3 years of previous supervisory experience required. This position requires minimal travel in the United States and Canada.