Operations Manager

About the role

Join our growing team at Schill Grounds Management in Westfield, Indiana. The Operations Manager is a critical leadership position responsible for ensuring our landscape maintenance operations run safely, efficiently, and at the highest quality standard.

Responsibilities

• Safety & Compliance Champion
• Enforce company policies and regulatory requirements
• Lead safety meetings, quality inspections, and proactive incident-prevention efforts
• Quality & Service Excellence
• Ensure all maintenance services meet company quality standards and customer expectations
• People Leadership & Development
• Lead onboarding, training, and certification efforts for maintenance crews
• Coach crew leaders and teams through performance improvement and ongoing development
• Build crew capability through structured training, accountability, and regular field observation
• Job Planning & Production Management
• Ensure crews are dispatched only with approved job plans, defined scopes of work, proper staffing, and equipment
• Develop and refine job plans that include task sequencing, labor targets, qualifications, and equipment needs
• Identify underperforming jobs and re-plan work to improve efficiency, quality, and profitability
• Create job plans for new maintenance contracts before service start
• Scheduling & Operational Efficiency
• Build and manage schedules that optimize routes, travel time, equipment utilization, and crew skill alignment
• Cross-Functional Collaboration
• Serve as a key link between field operations, sales, customer service, and management teams
• Aid in equipment preventative maintenance, repairs, inspections, and inventory control
• Assist with operational planning and production cost estimates for new opportunities

Qualifications

• Strong written and verbal communication skills
• Proven ability to build professional customer and employee relations
• Highly organized, self-directed, and results-focused
• Analytical, data-driven problem solver with a continuous improvement mindset
• Collaborative leader with hands-on operational experience
• Valid driver’s license with acceptable driving record
• Ability to pass drug and alcohol screening
• Bilingual (English/Spanish) preferred (optional)
• 8+ years of landscape maintenance experience, including 3+ years in a leadership role (preferred; flexibility based on qualifications)
• Strong knowledge of turf types, mowing standards, weed control, and seasonal maintenance practices
• Strong computer skills and the ability to adapt to new technology
• Ability to consistently lift and/or move up to 60 pounds
• Ability to sit, kneel, and stand for up to 12 hours a day

Benefits

• Weekly pay
• 401(k) retirement plan
• Paid Time Off (PTO) and Paid Holidays
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)

Work Environment

This role is primarily field-based and requires working outdoors in varying weather conditions, including heat, cold, rain, and snow. Extended hours and seasonal flexibility may be required during peak operational periods.