Operations Manager

About the role

Schill Grounds Management, ranked #28 nationally among landscape companies, is seeking an Operations Manager for BAM Outdoor in Indianapolis, Indiana. This critical leadership position ensures landscape maintenance operations run safely, efficiently, and at the highest quality standard, directly impacting customer satisfaction, crew performance, and operational profitability.

Responsibilities

• Champion a strong safety culture by enforcing company policies and regulatory requirements, leading safety meetings, quality inspections, and proactive incident-prevention efforts.
• Ensure all maintenance services meet company quality standards and customer expectations, overseeing mowing quality, edging, trimming, blowing, and overall property appearance.
• Identify quality issues and implement corrective actions quickly and effectively.
• Lead onboarding, training, and certification efforts for maintenance crews, coaching crew leaders and teams through performance improvement and ongoing development.
• Build crew capability through structured training, accountability, and regular field observation.
• Ensure crews are dispatched only with approved job plans, defined scopes of work, proper staffing, and equipment.
• Develop and refine job plans that include task sequencing, labor targets, qualifications, and equipment needs.
• Identify underperforming jobs and re-plan work to improve efficiency, quality, and profitability.
• Create job plans for new maintenance contracts prior to service start.
• Build and manage schedules that optimize routes, travel time, equipment utilization, and crew skill alignment.
• Serve as a key link between field operations, sales, customer service, and management teams.
• Support equipment preventative maintenance, repairs, inspections, and inventory control.
• Assist with operational planning and production cost estimates for new opportunities.
• Adhere to all company policies and procedures and support business needs through additional duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Proven ability to build professional customer and employee relations.
• Highly organized, self-directed, and results-focused.
• Analytical, data-driven problem solver with a continuous improvement mindset.
• Collaborative leader with hands-on operational experience.
• Valid driver’s license with acceptable driving record.
• Ability to pass drug and alcohol screening.
• Bilingual (English/Spanish) preferred.
• 5+ years of landscape maintenance experience, including 3+ years in a supervisory role (preferred; flexibility based on qualifications).
• Strong knowledge of turf types, mowing standards, weed control, and seasonal maintenance practices.
• Strong computer skills and the ability to adapt to new technology.
• Ability to consistently lift and/or move up to 60 pounds.
• Ability to sit, kneel, and stand for up to 12 hours a day.

Work Environment

This role is primarily field-based and requires working outdoors in varying weather conditions, including heat, cold, rain, and snow. Extended hours and seasonal flexibility may be required during peak operational periods.

Benefits

• Weekly pay
• 401(k) retirement plan
• Paid Time Off (PTO) and Paid Holidays
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)