Operations Manager

What You’ll Do

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities.

Day-to-Day Responsibilities

• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I, II and III technicians in absence of Installation Manager
• Ensure that labor expenditures do not exceed department budget
• Cookordinate with Installation Manager as needed to secure necessary headcount for installation jobs
• Manage internal activities that support client training
• Facilitate field testing of integrated systems and train clients on how to adequately use the product
• Create and maintain project related documentation in accordance with company guidelines
• Maintain scheduling and resources for the department
• Act as the customer liaison in absence of Project Manager

Must Haves

• Minimum of a high school diploma or equivalent is required
• Minimum 4 years of Management experience in similar or related field
• Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports
• Excellent PC skills, proficient in Microsoft applications including Microsoft Project
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards

Nice-to-Haves

• Bachelor’s degree in Accounting, Finance, Business or related field is preferred
• Experience in the AV industry is preferred
• CTS General certification preferred
• Able to manage a 10 million dollar budget is a plus
• Able to read and interpret electronic schematics and architectural blueprints preferred
• Experience operating in a complex matrix business environment is desirable