Operations Manager

About the role

This is a full-time on-site role located at the NJ Branch for Avalon Transportation LLC. The Operations Manager will oversee the planning, coordination, and execution of all aspects of transportation operations to ensure the highest level of customer service and safety.

Responsibilities

• Manage the NJ/NYC operations to meet the goals and objectives of Avalon Transportation.
• Oversee office staffing and scheduling to cover all current and future reservations and events.
• Handle staffing questions, problems, issues, and concerns.
• Write evaluations and disciplinary notices for staff.
• Ensure the office is kept clean and organized.
• Address customer complaints immediately and efficiently.
• Prepare and coordinate all necessary departments for unusually busy days, including vehicles and staffing.
• Review and correct office staff timesheets and other staffing paperwork to ensure compliance with company policies.
• Provide support for HR and payroll processing, including submitting approved timesheets and distributing paychecks.
• Review and resolve complaints about payroll errors.
• Assist in short projects required by HR and complete the new hire process.
• Provide after-hours and weekend support by resolving operations issues.
• Perform other tasks and duties as needed.

Requirements

• At least 5 years of experience in Charter Bus and/or logistics operations management.
• Strong leadership skills with the ability to manage a team of department heads, dispatchers, fleet, chauffeurs, and other personnel.
• Excellent organizational, communication, and problem-solving skills.
• Experience developing, implementing, and improving procedures and processes to increase efficiency and safety.
• Ability to work collaboratively with cross-functional teams.
• Experience managing ground transportation for events in the local service area.
• Strong analytical skills with experience in data analysis and decision-making.
• Focus and desire to deliver high-end service with exceptional customer service skills.
• Familiarity with local Department of Transportation regulations and compliance requirements.
• Experience with Microsoft programs including Windows, Office, and Google Docs.
• Experience in the transportation industry.

Pay

Starting at $70K–$75K DOE (Exempt).

Schedule

Monday–Friday, 8am–5pm, with weekend availability as needed (Onsite).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Location

89 Ridge Rd, North Arlington, NJ 07031