Operations Manager

Key Responsibilities

• Manage daily audiovisual operations and review upcoming events, schedules, labor, equipment, and logistical requirements.
• Collaborate with sales to ensure event orders include appropriate equipment, labor, setup time, and technical details.
• Assign technicians to job orders based on event needs, availability, and skill level.
• Cook up equipment preparation, delivery, load-in, setup, testing, operation, room changes, strike, and return.
• Cook up close with the Rigging Manager, PCC departments, AV Concepts Distribution Center, project managers, and technical specialists.
• Identify and resolve staffing, equipment, scheduling, technical, and logistical concerns well in advance.
• Serve as the onsite operational leader during major events, load-ins, room turns, and strikes.
• Conduct crew briefings and clearly communicate event plans, responsibilities, timelines, and safety expectations.
• Provide hands-on technical support and troubleshooting during events.
• Ensure events are executed safely, accurately, professionally, and within the required timeframe.
• Maintain accurate event documentation, including equipment lists, labor schedules, diagrams, technical notes, and show information.
• Ensure event changes are updated in IntelliEvent Lightning and communicated to affected teams.
• Provide daily direction, coaching, training, and accountability to technicians.
• Aid in technician hiring, onboarding, development, and performance feedback.
• Maintain professional communication with clients, event organizers, PCC personnel, and internal teams.
• Monitor equipment condition, inventory, storage, transfers, maintenance, and security.
• Monitor labor hours and help control overtime, transportation, subrental, and equipment-related costs.
• Promote and enforce AV Concepts, PCC, OSHA, and event-specific safety requirements.

Qualifications

• Three or more years of audiovisual, live-event, convention, or technical-production experience.
• Experience leading technical crews and coordinating event operations, labor, equipment, and schedules.
• Strong knowledge of professional audio, video, projection, displays, lighting, signal distribution, temporary power, and meeting-room AV systems.
• Strong troubleshooting, organization, communication, leadership, and customer-service skills.
• Ability to manage multiple events, teams, deadlines, and changing priorities.
• Ability to read event orders, equipment lists, schedules, floor plans, and technical diagrams.
• Proficiency with Google Docs, Google Sheets, PowerPoint, and Outlook.
• Ability to learn and use IntelliEvent Lightning and other AV Concepts systems.
• Ability to satisfy PCC background-screening, security, and access requirements.
• Previous convention-center, hotel, arena, or multi-event venue experience is preferred.
• Rigging coordination experience, OSHA 10 or 30 hour course completion are also preferred.

Schedule and Physical Requirements

• This position requires a flexible schedule based on event needs, including early mornings, evenings, weekends, holidays, overnight periods, and extended hours.
• The role involves extended standing and walking, bending, kneeling, climbing stairs, and safely lifting, carrying, pushing, or pulling audiovisual equipment.
• Work may take place in meeting rooms, exhibit halls, loading docks, storage areas, and other active convention-center environments.
• Required personal protective equipment must be worn, including ASTM F2413-compliant protective footwear where applicable.

Benefits

• Competitive compensation.
• Medical and dental insurance options.
• Paid time off and recognized paid holidays.
• Training and professional-development opportunities.
• Career-advancement opportunities.
• A collaborative and team-focused working environment.

AV Concepts is an equal opportunity employer.