Operations Manager

About the role

Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Greenwood Village, CO location. Auto Driveaway is a leading national provider of professional vehicle relocation services, serving large corporate fleets, fleet management companies, upfitters, dealerships, and vehicle and truck OEMs with fast, safe, and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management, single vehicle "door-to-door driveaway" shipping, and short-term and reconditioning services across all asset types.

Responsibilities

• Motivates a staff of professional drivers and office personnel.
• Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services (Auto Detail, Preventative Maintenance, and Body Repair).
• Tracks and manages all active vehicle services through a Cloud-Based ERP system.
• Manages, maintains, and establishes relationships with vehicle service providers to ensure the highest quality outcomes for services performed on client vehicles.
• Completes title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
• Evaluates incoming pickup and delivery requests and determines driver assignments.
• Analyzes client orders and available drivers, plans, and executes within client needs and expectations.
• Maintains 100% updates of internal systems, ensuring customer communication.
• Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
• Communicates with personnel or customers as to estimate time of delivery or pickup; coordinates delivery times to ensure customer satisfaction.
• Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
• Monitors and ensures performance of internal systems that support the dispatch function.
• Analyzes reports on a daily basis and identifies areas of improved efficiency.
• Implements driver assignments based on workforce availability scheduling parameters; ensures open issues for customer service are researched and resolved.
• Develops action plans with drivers to reduce service failures.
• Develops action plans to correct deficiencies in service levels.
• Communicates with regional manager in formulating driver efficiency and work schedules.
• Ensures compliance with all FMCSR, State, and Local regulations regarding dispatch operations and communication.
• Assists with development of emergency contingency plans.
• Ensures all services are performed to client expectations.
• Ensures drivers maintain and submit receipts for all services performed.
• Supports corporate goals and objectives.
• Ensures all drivers are directed and managed within corporate personnel policies and procedures.
• Ensures proper security of company and customer assets.
• Performs all other related duties as assigned.
• Safely operates Company and Client vehicles as needed.

Requirements

• Ability to multi-task, establish priorities, complete assignments thoroughly and accurately, and communicate effectively across company divisions and departments.
• Strong management, human relations, and communication skills.
• Strong logistic skill set.
• Understanding of customer service delivery techniques and problem-solving methods.
• Ability to travel 2-3 times a year for meetings.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Wellbeing Days
• Life Insurance
• Eligible for annual and quarterly performance-based incentives

Pay

$50-60K with bonus and performance incentives