OPERATIONS MANAGER

Duties and Responsibilities

• Collaborate with warehouse supervisors to solve immediate day-to-day operational issues.
• Monitor, report, and drive key service level metrics for fulfillment to ensure excellent customer experience and delivery on promises.
• Create and implement operational strategies and innovations to achieve business goals in revenue, operational performance, and profitability.
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through.
• Establish and drive sound process improvement initiatives that lead to year-over-year improvement and streamline day-to-day operations.
• Manage processes to ensure the flow of materials from receipt to shipment to the customer, working closely with Transportation, Sales, Customer Service, and regional PDC staff.
• Manage safety and compliance for the facility.
• Manage day-to-day operations in the absence of the Assistant General Manager.
• Manage projects as assigned and maintain project boards.
• Maintain cleanliness and organization of the facility.
• Hire and train employees and manage quality assurance programs.
• Strategize process improvements to ensure tasks are completed on schedule.
• Engage in long-term planning to create initiatives that support the company's overall goals.
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Assess and analyze departmental budgets to minimize expenses and optimize profits.
• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
• Identify potential problems and points of friction and work to find solutions to maximize efficiency and revenue.
• Identify opportunities to expand or shift course to capitalize on changes in the market.
• Support regional PDCs as required.
• Manage operational processes throughout the PDC, including receiving discrepancies, claim resolution, and cycle counting & inventory management.

Knowledge and Skill Requirements

• High School diploma or equivalent required; Bachelor’s Degree preferred.
• Warehouse and/or manufacturing leadership experience is required.
• Supervisory experience is required.
• Strong data collection and analysis skills are required, including capabilities using MS Excel, Word, PowerPoint, and Outlook.
• Attention to detail and task completion skills.
• Excellent writing and verbal communication skills, including experience with developing meeting content and presenting information to a group of people.
• Familiarity with tractor trailer/heavy duty equipment industry preferred.
• Familiarity with warehouse associate management including scheduling, payroll time and attendance, and vacation approvals, etc.

Working Conditions and Physical Effort

• Work is normally performed in a warehouse work environment.
• Work hours are dependent on shift assignment.
• Aurora operates 3 shifts plus weekends in all PDC’s.
• Generally limited exposure to physical risk.
• Bending and lifting to 50 pounds.
• Occasional air/land travel may be required.