Operations Manager

About the role

We're seeking an Operations Manager to oversee the day-to-day process of data ordering, capturing, and delivery to enterprise customers. Reporting to the Delivery Lead, you'll work closely with the data processing and platform engineering teams.

Key responsibilities

• Own the full order lifecycle from submission through to processed delivery, including creation, tracking, QA, and handoff to the data processing team, with a 24-hour order creation SLA as the baseline.
• Monitor order queues and delivery pipelines proactively. Surface and resolve blockers before they become visible to others, and escalate the ones that need the Delivery Lead.
• Run the QA process for survey data entering the processing pipeline. Follow and improve practical, repeatable steps that work today rather than waiting for a fully automated system.
• Coordinate external drone pilots and ground-inspection contractors: confirm schedules, resolve boundary errors and access issues, and ensure jobs are collected correctly the first time.
• Manage the contractor network against defined scopes, rates, and performance expectations, and hold vendors accountable to them.
• Help manage the contractor network against defined scopes, rates, and performance expectations, and hold vendors accountable to them.
• Coordinate external drone pilots and ground-inspection contractors: confirm schedules, resolve boundary errors and access issues, and ensure jobs are collected correctly the first time.
• Help manage the contractor network against defined scopes, rates, and performance expectations, and hold vendors accountable to them.
• Communicate proactively when accounts are at risk, before issues surface to the client.
• Use AI tools including Claude and Cursor to prototype process fixes, draft SOPs, analyze operational data, and build lightweight automations that eliminate manual work across the delivery pipeline.
• Look for the next thing to systematize, so each improvement compounds on the last rather than solving today's problem in isolation.
• Track key operational metrics including order cycle time, QA pass rates, collection SLA compliance, and cost per site, in partnership with the BizOps team.
• Provide clear, concise outputs from any process or analytical work.

Requirements

• 3+ years in operations, field service coordination, or an execution-intensive delivery role.
• A strong bias to action. You move work forward without being prompted, follow through until things are genuinely done, and close loops reliably.
• Practical proficiency with AI tools such as Claude or Cursor. You use them to move faster, not to generate output for its own sake.
• A systems mindset. You think in processes and feedback loops, not one-off fixes. When you solve a problem you ask what would prevent it from recurring.
• Clear, direct communication: you surface problems early, your written outputs are concise and actionable, and you're comfortable having direct conversations with clients and contractors when needed.
• Experience working alongside technical or data teams. You understand what they need from a clean handoff and you make their work easier, not harder.

Bonus points for

• Direct experience with drone operations or geospatial data capture, whether running programs, coordinating pilots, or managing capture workflows.
• Familiarity with commercial real estate, facilities management, or similar asset-heavy verticals.
• Experience with field service management platforms, order management systems, or spatial data tools such as QGIS, ArcGIS, etc.
• Contractor or vendor coordination experience in a field-based or geographically distributed context.
• Prior experience at a growth-stage SaaS business.