Operations Manager

Key Responsibilities

• Supervises day-to-day field operation employees in the absence of senior management.
• Ensures field employees have the required equipment to perform the essential functions of their assigned duties.
• Serves as liaison for field staff to other departments (i.e., Training, CQI, Payroll, Human Resources, Billing, Communication).
• Prepares appropriate involving mechanical breakdowns, accident investigation, exposures, daily shift activities, and other incidents that may occur.
• Responsible for maintaining daily schedule and discrepancies.
• Maintains appropriate training records, maintenance records, and any required state specific records.
• Responsible for ensuring all units have adequate supplies as well as ensuring all supplies are ordered.
• Ensures assigned employees consistently adhere to policies, procedures, guidelines, directives and standards.
• Ensures that Patient Care Protocols are adhered to.
• Affixes the performance of employees assigned to him/her, maintain attendance records, and ensure employees maintain required certifications.
• Supervisors and monitors the overall deployment and efficiency of the established system.
• Performs all of the above functions in accordance with established financial and operational plans and goals pertaining to cost effectiveness and efficient management.
• Responds to the scene of calls with crews and shall assume transport sector officer and coordinate ambulance transport in the event of a Mass Casualty Incident.
• First responds on calls that they are the closest resource, will also have mandatory response needs based on acuity of call, i.e., DOA, Multi System Trauma, Life Threatening Emergencies, etc.

Qualifications

• High School Diploma or GED.
• Minimum of 2 years of experience in the EMS field preferred.
• Certified Paramedic, ACLS, and BLS.
• PREFERRED CERTIFICATIONS IN bPPC/PALS, PHTLS/BTLS.
• Valid state specific Drivers’ license.
• Excellent organizational and leadership skills.
• Effective written and verbal skills, including proper spelling and grammar.
• Basic computer literacy, including MS Word and Excel.
• FEMA IS certs (IS-100; IS-200; IS-700; IS-800).

Physical Requirements

• Regularly required to use hands to type;
• Effective hearing and speaking capabilities;
• Required to sit for extended periods at a time;
• Ability to stand, walk, climb, balance, stoop, kneel or crouch;
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus;
• May often lift and/or move up to 50 pounds.