Operations Manager

About the role

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Responsibilities

• Operations Leadership
  • Conduct the selection and hiring process for new colleagues.
  • Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
  • Align training and peer support resources.
  • Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
  • Provide support and guidance to Specialists to ensure timely and quality customer service.
  • Identify and resolve colleague concerns/complaints.
  • Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
• Client Relationships
  • Address all client concerns to completion.
  • Respond to CVC surveys as requested to maximize retention.
  • Identify solutions for client needs to increase revenue and growth.
• Branch Operations
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
  • Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
  • Understand Rentokil Terminix and Ambius processes, including roadmap for safety/structure/service offerings.
  • Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level.
  • Complete all reports as required.