Operations Manager

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engaging them during shifts to maintain high levels of safety, quality, attendance, and performance. You will provide tools for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also ensure customer orders are delivered on time and to the right location.

Our Operations workflow includes three major components: First mile (where the product is housed and ready for order), Middle mile (where the order is hauled to your area), and Last mile (when the product is delivered to the customer’s door). While workflows may vary slightly by site, our vision and dedication to the customer remain constant. Our fulfillment network launches new sites annually, offering opportunities for professional growth.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to develop plans meeting business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in environments with variable noise levels and temperatures (including outdoor loading areas)
• Continuously climb and descend stairs (where applicable)

Requirements

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques

Pay

Base salary range: $91,000.00 – $136,500.00 USD annually (location: USA, MD, Upper Marlboro). Your total compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation is determined by experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans)
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.