Operations Manager

About the role

This position requires in-role training at an operating site which will be 6+ weeks in duration, located 50+ miles away from the home site location, with all travel accommodations booked and paid for by Amazon. Amazon’s Worldwide Operations network delivers millions of packages and smiles to customers daily. We seek motivated, customer‑focused individuals to join as an Operations Manager. In this role you will help maintain customer expectations by ensuring orders are delivered on time and to the correct location, lead and develop a team of salaried and hourly talent, engage your team during shifts to uphold safety, quality, attendance, and performance, provide the tools for success, and drive improvements through data‑driven decisions and analytical problem‑solving. Our operations workflow consists of three major components: First mile (product housed and ready for order), Middle mile (order hauled to your area), and Last mile (product delivered to the customer’s door). While workflows have slight building variations, our vision and dedication to the customer remain constant. Rapid and Rural Logistics (R2L) is an exciting Amazon organization specializing in delighting customers with speed to get items to their doorsteps, combining operations and support teams to innovate the last‑mile customer experience. Come build the future with us!

Responsibilities

• Support, mentor, and motivate your team
• Lead large‑scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Requirements

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ year of performance metrics, process improvement or lean techniques experience

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Pay

Base salary range: $91,000.00 – $136,500.