Operations Manager

The Operations Manager is responsible for managing daily administrative and operational functions by coordinating workflow, preparing reports, maintaining productivity metrics, and supporting office operations. Oversee onboarding, employee records, client communications, and provide management support while ensuring timely resolution of operational and client needs. Represent AM Lien Solutions with professionalism and integrity while driving employee engagement initiatives, maintaining compliance, and supporting organizational goals. Responsibilities Assign and manage lien files to ensure timely and accurate workflow distributionPrepare, analyze, collect, and present daily and weekly reports and performance metricsOversee office supplies, administer the mail processing, and upload and monitor returned mailMaintain productivity metrics, analyze data, and prepare reports to support employee evaluations and operational decision-makingProvide operational support and management coverage as neededAssist with rushes, client issues, and run client reports for review by clients and internal executivesSchedule, coordinate, and conduct meetings, onboardings, employee reviews, and other businessServe as a primary point of communication with clients, employees, and vendors for timely and professional correspondencePerform data research, run and plug numbers for reports, and review PTO reports in ADPReview resumes, keep track of employment onboardings and candidates, document emails and conversations, handle promotions and demotions, and provide feedback to employeesPropose and plan social and holiday programs for the AMLS team, including setting a budgetPrepare offer templates, finalize and send offer letters, and conduct audits with Human ResourcesRepresent AM Lien Solutions and our clients with respect and integrityAdditional duties as assigned by management Qualifications Minimum 6 or more years of experience as a claims team lead, litigation manager, or similar rolePrior experience as a workers' compensation claims professionalStrong analytical skills and knowledge of California Workers’ Compensation lawProficiency in Microsoft Outlook, Excel, and an employee time management system (like ADP)Highly motivated, results-driven, high-energy, and a sense of urgencyAbility to juggle multiple tasks efficiently with little supervisionExcellent verbal and written communication skills with a commitment to outstanding customer serviceStrong writing, proofreading, spelling, and grammar skills This is a fast-paced position that requires critical thinking and problem-solving skills. This role must also work collaboratively with management, hearing reps, and staff at all levels to achieve goals. Job Type: Full-time; Remote option from California; Travel may be required Location: Anaheim Compensation: $90,000 - $120,000 AM Lien Solutions offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short-Term Disability, Long-Term Disability, and Life Insurance benefits; a 401(k) plan; paid time off; and an optional voluntary dental plan. We offer excellent work-life balance in a collaborative, casual work environment. Job Type: Full-time; Remote option from California; Travel may be required Salary: $90,000.00 - $120,000.00 per year AM Lien Solutions offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short-Term Disability, Long-Term Disability, and Life Insurance benefits; a 401(k) plan; paid time off; and an optional voluntary dental plan. We offer excellent work-life balance in a collaborative, casual work environment.