Operations Manager
About The Role
The Operations Manager serves as the operational liaison between the brand and its external Third-Party Logistics (3PL) warehousing partners. The role ensures seamless, high-accuracy, and compliant warehouse operations (inbound and outbound) across D2C e-commerce and B2B retail channels. The Operations Manager plays a critical role in maintaining service levels, resolving issues, supporting continuous improvement initiatives, and providing operational visibility to leadership.
What You'll Do
3PL Operations & Performance
- Manage day-to-day operations across domestic and international 3PL warehouses to ensure compliance with SLAs, SOPs, quality standards, and safety requirements.
- Lead regular operational check-ins with 3PLs and support QBR preparation and follow-ups.
- Track 3PL performance metrics (shipping timelines, picking accuracy, order backlogs) and escalate risks as needed.
- Develop continuous improvement initiatives related to receiving, picking, packing, kitting, and returns.
Order Fulfillment (D2C & B2B)
- Oversee daily order flow for D2C and B2B channels to ensure orders are released, processed, and shipped on time.
- Resolve discrepancies, chargebacks, shortages, and routing issues for B2B shipments; ensure compliance with retailer requirements.
- Collaborate closely with Customer Service and Sales teams on order priorities, exceptions, and escalations.
- Provide regular order fulfillment status updates (open orders, shipped MTD, backlog risks).
- Support month-end close activities related to sales order postings and fulfillment reporting.
Logistics & Shipping
- Manage inbound and outbound shipments, inter-warehouse transfers, and B2B customer shipments.
- Support documentation and compliance requirements for international imports and exports.
- Work with freight forwarding partners to track shipments and resolve transit issues.
Systems & Process Support
- Execute and support operational workflows in ERP, WMS, and order management systems.
- Aid with system enhancements, testing, and process documentation (SOPs, work instructions).
- Maintain accurate operational trackers, reports, and documentation to support visibility and decision-making.
- Perform other duties as assigned.
Qualifications
5–7 years of experience in operations, fulfillment, warehousing, or logistics; experience working with 3PLs.
Beauty, CPG, ecommerce, or omnichannel fulfillment experience.
Bachelor’s degree or equivalent practical experience.
Clear, professional communication skills with comfort working across internal teams and external partners.
Strong Excel skills; experience with ERP and WMS (Microsoft Business Central experience is a plus).
Ability to perform essential duties, with or without reasonable accommodation.
Ability to operate independently in a fast-paced, ambiguous environment.
Strong self-management, prioritization, and ownership of outcomes.
Proactive problem-solving and clear, consistent communication.
Why Allies of Skin?
Competitive salary
Comprehensive health, dental, and vision insurance
Flexible work environment offering hybrid options, generous paid time off, paid holidays, and a paid day off to celebrate your birthday
401(k) plan with company match
Exclusive product perks for Allies employees
A collaborative, innovative, and inclusive company culture
Pay Range
The Pay Range For This Role Is 90,000 - 120,000 USD per year(Los Angeles, CA)