Operations Manager

Responsibilities

• Select and place new security professionals, including first-line supervisors.
• Evaluate low-performing employees for replacement, upgrade, or transfer.
• Create, modify, and manage post schedules in WinTeam to ensure adequate coverage.
• Manage branch overtime through proper scheduling and staffing.
• Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions.
• Review “No Hours Report” with branch HR staff and disposition employees as needed.
• Receive weekly timesheets and update WinTeam schedules as necessary.
• Run weekly payroll according to company procedures.
• Resolve payroll discrepancies in a timely and efficient manner.
• Process requests for final paychecks, anniversary bonuses, and other pay-related issues.
• Act as a Company representative in matters such as unemployment hearings, workers’ compensation hearings/depositions, union meetings, state agency activities, depositions, and other related liability matters.
• Conduct disciplinary and counseling sessions with Security Professionals as needed.
• Initiate termination procedures for voluntary and involuntary separations.
• Execute termination meetings and complete all follow-up documentation.
• Enforce post-specific policies and procedures through proper communication and training.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license if driving a company vehicle.
• Three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Licensing requirements are subject to state and/or local laws and regulations.
• Leadership skills fostering teamwork, innovation, agility, client relations, and achieving desired results.
• Results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and BI tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust.
• Basic understanding of financial principles, including budgeting and financial reporting.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.