Operations Manager

Responsibilities

• Select and Placement
• Manage the selection and placement process for new security professionals, including first-line supervisors
• Evaluate low-performing employees for replacement, upgrade or transfer
• Make initial job offers (for new employees) and job transfers (for existing employees)
• Design and implement career development and performance improvement plans
• Schedule and Workforce Management
• Create, modify and manage post schedules in WinTeam
• Ensure adequate coverage at all times
• Ensure schedules are properly maintained in WinTeam and are updated regularly
• Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions
• Review “No Hours Report” with branch Human Resource staff
• Payroll Management
• Receive weekly timesheets and update WinTeam schedules
• Run weekly payroll according to company procedures
• Resolve payroll discrepancies in a timely and efficient manner
• Employee Relations
• Conduct disciplinary and counseling sessions
• Initiate termination procedures for voluntary and involuntary separations
• Maintain high employee morale and low employee turnover

Qualifications

• High School diploma or equivalent
• Current driver’s license if driving a company vehicle
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly