Operations Manager

Overview

The Operations Manager is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Insure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion. Work with current and prospective logistics services providers and internal AIT functions to develop the best overall strategy.

Responsibilities

• Develop and execute the station’s operations strategy of AIT
• Ensure processes and metrics are in place to insure growth, service and profitability goals are accomplished
• Manage and communicate with AIT’s carriers insuring best value and service vs objectives
• Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements
• Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service
• Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes
• Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes
• Provides coaching and mentoring employees in a broad global environment
• Actively support key account operations requirements and insure service execution and reliability

Qualifications

• Bachelor's Degree in logistics or equivalent experience
• Required 5+ years of international freight forwarding, airfreight and ocean freight
• Required 3+ years P&L experience
• Required and 3+ years of operations supervisory experience and managing a team
• Required 3+ years Previous experience in a diversified freight forwarding industry
• PREFERRED 3+ years International Freight Forward industry experience
• Operational and P&L management of global products and services in a high performance organization
• Excellent organization and time management skills
• Excellent communication skills both written and oral with the ability to communicate to employees, manager and upper management levels
• High Advanced Computer Skills IATA certified, DG certification

About AIT Worldwide

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What AIT Can Offer You

Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.

About AIT Worldwide Logistics

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.