Operations Manager
African American Planning Commission, Inc. · Brooklyn, NY · 1 mo ago
Management$77k/yrFull-time
About the role
Operations Managers report to the Program Director.
Responsibilities
- Provide ongoing assistance to the Program Director and Operations team members
- Communicate daily with the Program Director for work-site assignments.
- Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder‑related activities, as requested.
- Provide yearly ongoing support and training to operation teams (i.e., de‑escalation strategies, crisis intervention, etc. with oversight from Program Director).
- Identify and recommend improvements to the Program Director to address gaps in the operation team day‑to‑day activities (i.e., reinforce search protocols, shift log, issue spotting).
- Provide training in accordance with DHS and AAPCI with oversight from Program Director.
- Ensures Shift Supervisor sends communication e‑mails to vacancy control.
- Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4:00 PM – 12:00 AM shifts and the 12:00 AM – 8:00 AM shifts).
- Work collaboratively with the Program Director, Program Leaders, and contracted Security Guards/Leaders to improve day‑to‑day safety and security of shelter operations.
- Facilitate operation team meetings in collaboration with the