Operations Manager

Department: Account Management Location: Hybrid - US (New York)Compensation: $70,000 - $85,000 / year Description About adm Indicia adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI. Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment. Our values We are collaborative, we thrive through our relationships. We are courageous, we create boldly and execute fearlessly. We are authentic, we act with integrity and transparency. We are pioneering, we win when we lead the way. We are purpose-driven, we create meaningful, sustainable and profitable brand experiences. About the Role: As an Operations Manager, you will drive operational excellence across client programs, developing strategies, improving ways of working, and using data and insights to deliver results. This role blends elements of performance management, process improvement, reporting, and strategic account support. You’ll analyze performance data, translate information into actionable insights, and provide accurate reporting that supports both client and business objectives. Working closely with clients, internal teams, and regional stakeholders, you will build strong relationships, proactively solve challenges, and keep projects and initiatives on track. You’ll take ownership of priorities, anticipate business needs, and help create efficient processes that enable teams to deliver results on time and in full. Key Responsibilities Delivery of Operational Excellence and Efficiencies to our client in the AmericasOperationalize contractual KPI’s: ensure ways of working are developed to capture required data, proactively creating solutions as requiredManage process documentation for operational policies and proceduresAccountable for monitoring performance metrics, proactively seeking opportunities to drive improvements, both internally and with the clientPrepare weekly and monthly client reporting packs to communicate project performancePresent executive summaries to senior leadership and client stakeholders with confidenceIdentify and proactively drive synergies in ways of working across teams to create business efficiencyIdentify and implement improvements in program planning templates to drive long term success for our clientProactively troubleshoot operational/service delivery issues, escalating challenges before they become issuesIdentify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus, sustainability and alternative POS/Premium development in conjunction with the Account DirectorDevelop and maintain detailed project plans and objectives to track progress and support client and internal initiativesLead cross-functional team projects to completion, on time and in budget; effectively motivating all stakeholders to accomplish project goals.Support new Client onboarding with teams and lead in managing new Client approval and complianceContribute to account planning and strategy decisionsAssist with general training for employeesBusiness PlanningParticipate in generating client proposals and client reporting and deliverables (client business reviews, monthly reports, etc)Ability to build client facing presentationsLead operational improvements to support teams to meet goals and exceed client expectations; from day to day workflow processes to strategic business plans.Proactively work to understand the client’s business, their industry, and key opportunitiesClearly define the required resources to support required deliverables.Proactively engage cross functional teams to deliver required services.FinanceAssist commercial finance in preparing budgets and refining reportingMaintain an awareness of and exercise sound business judgment Financial ManagementOverall, monitor campaigns to ensure deliverables are on target, on brand and are delivered on time and within budgetMonitor, manage and report on project metrics, including budget, delivery and contractual operational targets, ensuring achievement of client and internal objectivesAnalyze management information, financial and sales reports to ensure achievement of objectives and budgetStrategic ThinkingParticipate in proactive innovation to develop and maintain business relationships, improve product knowledge and identify opportunities to drive adoption and salesDevelop market business plans by researching the customers and trendsDrive thought leadership and strategic deliverables for the future of the brands, identifying great innovative ideas in their infancyWork in an independent fashion, solve problems and / or provide options for solutions to review with your line manager, communicate resolutions and challenges effectivelyMultitask, independently manage priorities and lead well under pressure Skills, Knowledge & Expertise 4+ years' of experience working with performance data, reporting packs, and executive-level summaries for a promotional product or procurement outsource agency, servicing CPG/retail client brand teamsExperience at Manager level, with strong leadership capability and ability to motivate cross-functional teamsExperience working with Microsoft Office tools (Excel, Word, Outlook, etc.)Strong operational and process design mindset (ways of working, documentation, continuous improvement)Strong commercial awareness and comfort managing budgets, metrics and delivery targetsExcellent client relationship, communication and presentation skills (including building client-facing decks)Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early Job Benefits Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.Work Environment: Hybrid - 2 days/week in officePerks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.