Operations Manager

About the role

The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren's position as a trusted business partner and reduce their costs to operate.

Responsibilities

• Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:
• Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work
• Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited
• Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls
• Preparing price estimates for complex and detailed work packages
• Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope
• Approving technical training recommendations
• Ensuring appropriate policies and procedure are in place and support ongoing service improvements
• Providing oversight to administrative functions to ensure accurate and efficient completion
• Manage financial performance by:
• Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments
• Reviewing and approving operational expenses, DTR's and expense submissions
• Participating in the development of operational and capital budgets
• Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources
• Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use
• Ensure Service Excellence & Perform Business Development including:
• Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices
• Engaging productively with existing and new clients to expand regional service offerings
• Improving value of services offered and demonstrating innovative technology to customers
• Utilizing site specific metrics to improve productivity and improve customer service
• Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction
• Other work duties as assigned

Requirements

Knowledge, Skills & Abilities:

• Strong technical background in NDT
• Strong technical background in Radiographic Testing (RT)
• Demonstrated ability to effectively perform assigned NDT tasks and interpret results of inspections
• Knowledge of NDT equipment
• Technical background in API 510/570/653 preferred
• CWI/NCCER/NACE certifications a plus
• Strong managerial skills with the ability to interact effectively with staff at all levels
• Excellent communication, interpersonal and analytical skills
• Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint
• Excellent problem solving and conflict resolution skills to manage difficult customer interactions
• Strong organizational and prioritization skills
• Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures

Education:

• Bachelor's degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory
• NDT or other technical Certifications are required, as is knowledge specific to the technical field of assignment

Benefits

• Competitive Salary
• Medical, dental, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Working Conditions

• Travel may be required