Operations Manager

About the role

The Facilities Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned client account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery. The Facilities Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved.

Responsibilities

• Direct and coordinate daily facilities operations to ensure reliable, safe, and efficient service delivery.

• Oversee building maintenance, preventive maintenance, corrective maintenance, janitorial services, grounds, utilities, and other assigned facility services.

• Maintain appropriate documentation, operating procedures, inspection records, and asset information.

• Lead, coach, develop, and hold facilities personnel accountable for performance and service delivery.

• Support facility shutdowns, equipment installations, special projects, moves, expansions, and other operational activities.

• Develop and maintain a strong working relationship with client leadership and facility stakeholders.

• Manage assigned operating expenses and support achievement of account financial objectives.

• Establish and monitor key performance indicators for facility operations.

• Manage third-party contractors and service providers supporting facility operations.

• Participate in emergency response activities involving utility failures, equipment failures, severe weather, fire, security events, spills, and other disruptions.

• Ensure emergency procedures and contact information are current.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, Operations Management, or a related field preferred; equivalent experience may be considered.

• Typically 5+ years of facilities, maintenance, operations, or integrated facilities management experience.

• Demonstrated experience leading teams in a commercial, industrial, manufacturing, healthcare, or similarly complex environment.

• Experience managing budgets, vendors, contractors, and customer relationships.

• Strong understanding of preventive and corrective maintenance practices.

• Working knowledge of OSHA requirements and workplace safety principles.

• Experience using computerized maintenance management systems (CMMS) and Microsoft Office applications.

• Strong analytical, organizational, communication, and problem-solving skills.

• Ability to prioritize multiple competing operational requirements in a fast-paced environment.

Preferred Qualifications

• Experience managing facilities in a manufacturing or industrial environment.

• Experience with integrated facilities management (IFM).

• Experience managing janitorial, maintenance, engineering, grounds, utilities, and other facility services.

• Experience with CMMS platforms and facility management software.

• Knowledge of building automation systems (BAS), HVAC, electrical, plumbing, fire/life safety, and other building systems.

• Facility Management Professional (FMP), Certified Facility Manager (CFM), or similar credential.

• OSHA 30-hour or equivalent safety training.

• Experience with Lean, Six Sigma, reliability-centered maintenance, or other continuous improvement methodologies.