Operations Manager

Primary Responsibilities

• Facilitate facility management to ensure safety, functionality, and alignment with organizational needs.
• Coordinate maintenance, repairs, and upgrades for physical spaces and equipment.
• Analyze operational data to identify trends and areas for improvement.
• Implement improvements to reduce waste and inefficiency.
• Provide training and support to staff on operational tools, processes, and best practices.
• Manage front office operations, coordinate meeting logistics, and provide a welcoming and professional experience for employees, clients, vendors, and visitors.
• Identify opportunities to improve processes, create streamlined workflows, and anticipate team needs to enable operational success.

Policy Implementation and Compliance

• Develop, update, and enforce operational policies and procedures to maintain a consistent and efficient workflow.
• Identify operational risks and implement mitigation strategies to reduce potential disruptions.
• Coordinate with leadership to ensure business continuity planning and disaster recovery readiness.

Vendor and Resource Management

• Support company-wide sourcing and procurement processes by maintaining positive vendor relationships and ensuring the organization’s needs are met efficiently.
• Oversee asset management, equipment maintenance, and office inventory, including supplies and snacks, and procure items as needed.

Administrative and Operational Support

• Provide logistical and operational support for pre-event, pre-conference, and onsite activities, ensuring seamless execution.
• Prepare for and follow up on internal and external meetings, including gathering necessary information, tracking progress, and communicating updates.
• Serve as the primary point of contact for day-to-day technology requests and coordinate support across the organization's technology platforms and systems.
• Maintain technology inventory, including laptops, equipment, accessories, and related operational assets.
• Manage and maintain the Operations Google Drive, ensuring files, resources, and documentation remain organized, accessible, and up to date.
• Support the administration, maintenance, and optimization of technology and software resources to ensure employees have the tools necessary for effective performance.
• Identify, evaluate, and recommend technology solutions that improve operational efficiency, collaboration, and the employee experience.
• Partner with leadership to implement, integrate, and optimize new systems and workflows, ensuring successful adoption across the organization.
• Document, evaluate, and refine operational processes following implementation to ensure sustainability, efficiency, and long-term scalability.

Required Qualifications

• A minimum of three years experience in a service management or related role, with a strong understanding of workplace operations and customer service principles.
• Previous supervisory experience is ideal but not required.
• Strong working knowledge of core business technologies, including Google Workspace, Microsoft Office, Zoom, and other collaboration tools, is required.
• Experience with project management platforms such as Wrike, Monday.com, or similar applications is preferred.

Key Competencies

• Demonstrated ability to develop and support team members through effective delegation, coaching, ongoing feedback, and regular performance and development conversations.
• Professional presence with the ability to engage effectively with stakeholders at all levels, both internally and externally.
• Excellent interpersonal, written, and verbal communication skills, coupled with strong critical thinking abilities, cultural awareness, and sensitivity in diverse environments.
• Proven ability to manage confidential information with discretion, professionalism, and sound judgment.
• Proactive, adaptable, and solutions-oriented mindset with a commitment to continuous improvement and operational excellence.
• Strong planning, organizational, and project management skills, with the ability to prioritize competing demands and deliver results in a fast-paced environment.
• Demonstrated initiative, curiosity, and resourcefulness, with the ability to work independently while fostering collaborative relationships across teams and with external partners.
• Comfortable leveraging business technologies and systems, optimizing their use, and resolving routine issues without requiring advanced technical expertise.

Note

This list is not exhaustive and may evolve based on business needs.

Work Location & Schedule

• This role is in our Rockville, Maryland location on a typical schedule of Monday - Friday, 9AM - 5PM.
• Travel requirements: infrequent.

Compensation & Benefits

• Salary Range: $75,000 – $85,000 annually, commensurate with experience and geographic location.
• Medical, Dental, and Vision insurance with 80% employer-paid coverage.
• Pre-tax benefits including a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, and Commuter Benefits.
• 14 days of vacation annually, plus one additional vacation day awarded on each work anniversary.
• 14 paid holidays, 10 sick days, and 2 wellness days dedicated to personal well-being.
• Additional paid leave to support important life events, including parental and adoption leave, bereavement, military service, voting, and jury duty.
• Employer retirement contribution match.
• Charitable giving match of up to $500 annually to support causes meaningful to you.
• Access to professional development opportunities, including training programs, certifications, and continuing education resources designed to support career growth.

In-Office Perks & Culture

• Complimentary parking for a stress-free commute.
• Self-service breakfast available to fuel your mornings.
• Enjoy complimentary lunch every other Friday.
• Fuel your creativity with access to our snack wall.
• Dress casually on Fridays.

About ABCD & Company

At ABCD & Company, we believe that our clients are more than what they do; we only partner with brands who have the courage to show the world who they are. We create meaningful, deeply impactful marketing campaigns and events to grow our partners’ brands and help them connect with their audiences on a deeper level—with soul. Soul is the missing ingredient in stale and formulaic campaigns and events. Soul is at the core of who we are - it’s the energy that drives us and the magic that helps us innovate. We pride ourselves on being able to infuse soul into every aspect of our work. As a minority-owned company, our mission is to empower marginalized voices that aren’t often represented. Looking at diversity with a soulful lens, we go deeper than the surface-level qualities and include the invisible dimensions of a person’s identity. We do this by breaking down unconscious bias and learned stereotypes that we may not even be aware of but affect our ability to be inclusive. Our philosophy centers on cultural appreciation, not appropriation, and prioritizes equity over equality. We understand that empathy grows through proximity, which is why diverse faces and voices shine in all our campaigns. We have a decade of experience creating transformative experiences for market leaders in the banking, non-profit, health, and government industries, among others, we are proud to have been recognized as 2023 Best Places To Work. This accolade reflects our commitment to fostering a positive and inclusive workplace culture. We have extensive experience navigating highly regulated spaces and producing assets that are accessible and compliant. We work with clients who focus on KPIs to deliver ROI, increase positive sentiment, and deliver impact. We are looking for excellent talent to join our expanding team. If this sounds like a good fit for you, apply now!