Operations Manager

Roles & Responsibilities

• Ensure all outbound orders are shipped on a timely basis. No late orders where inventory is fully allocated.
• Daily review of inventory availability and ensuring customer orders are allocated and being shipped out quickly and accurately.
• Oversee and help execute the goals of our supply chain team around inbound containers, sea freight vendor management, demand and supply planning.
• Assist in monitoring inventory levels to ensure adequate stock is maintained.
• Communicate with a sense of urgency to our warehouse and management team.
• Works quickly and efficiently on any task.
• Assist in updating appropriate operational SOPs.
• Meet our Inbox 0 KPI where we respond to all inquiries by the end of the day.
• Maintain accurate records and databases related to operations.
• Ensure the timely completion of tasks and projects.
• High level of order auditing to ensure goals and objectives are met.
• Continuous improvement recognition of current processes to ensure constant efficiencies are being brought to the position.

Qualifications

• 10+ years of experience in an operational role and at least 3 years in a management role at a company of similar size.
• Excellent communication skills - both written and verbal - with an extra emphasis on spelling and grammar, are of the utmost importance.
• Bachelor's degree in business, operations management, or a related field (preferred).
• Experience in general business operations and firm understanding of finance, accounting, supply chain management, sales, and planning.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Able to analyze data and generate reports with actionable insights.
• Detail-oriented with a focus on accuracy.
• Problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Knowledge of logistics and supply chain management is a plus.
• Tech proficient/Experience with Google's suite of tools, NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack or similar tools.
• Team player with a strong positive attitude.
• Be a creative problem solver that is the internal champion for our customers.